WikiPlatform Frequently Asked Questions (FAQ)
Welcome to the WikiPlatform FAQ. This document covers everything you need to know about creating, managing, and discovering profiles on our platform. Whether you are a visitor looking for information or a registered user managing a profile, you will find answers to your questions here.
1. Getting Started & Profile Creation
How do I create a profile and register for an account? On WikiPlatform, creating a profile and registering for an account happen simultaneously in one seamless process. You do not need to register for an account first. Simply navigate to the “Create Your Profile” section (Personal, Business, or Organization), select your desired subscription tier (Free, Essential, Professional, or Premium), and fill out the submission form. During this process, you will provide your email address, telephone number, and create a password. Once you submit the form and successfully verify your email and phone number, your account is automatically created, and your profile is submitted.
What are the different profile types available? WikiPlatform supports three distinct types of profiles to suit different needs:
Personal Profiles: Designed for individuals, freelancers, and professionals to showcase their skills, portfolio, and career history.
Business Profiles: Tailored for companies and commercial entities to highlight their services, products, team, and corporate identity.
Organization Profiles: Created for non-profits, charities, and community groups to share their mission, activities, and community involvement.
Can I have more than one profile? Yes, you can manage multiple profiles from a single account, but there are specific limits to maintain platform quality. You are allowed to create only one profile per category (one Personal, one Business, and one Organization) per email address and per phone number.
What are the password requirements for creating an account? To ensure the security of your account, your password must meet specific strength requirements. It must be a minimum length and include a combination of uppercase letters, lowercase letters, and numbers. A password strength meter will guide you during the profile submission process.
2. Subscription Tiers & Billing
What are the differences between the subscription plans? WikiPlatform offers four subscription tiers for each profile type, providing progressively more features and sections to showcase your information:
Free: A basic profile listing with essential information, a profile summary, and a single overview image.
Essential: An enhanced profile that allows for more detailed sections (like Education & Training or Experience & Skills), additional image uploads per section, and multiple social media links.
Professional: An advanced profile with even higher image limits, more comprehensive sections (such as Achievements and Goals), and the ability to include portfolio video links.
Premium: The ultimate profile experience with the highest image limits, the most extensive range of sections (including Community Involvement and Research/Publications), and the maximum number of social media and video links.
How do I upgrade my subscription plan? You can upgrade from your “My Account” page. When you select a higher tier, you will be guided through a secure checkout process to complete the upgrade.
Can I downgrade my subscription plan? No, WikiPlatform does not support downgrading your profile to a lower subscription tier. If you wish to change to a lower tier, you must cancel your current profile and create a new one at the desired tier.
How do I cancel my subscription, and what happens if I do? It is important to understand that there are two separate actions: unsubscribing (cancelling your Stripe subscription) and cancelling your profile. These are different steps with different outcomes.
To cancel your recurring payment, go to your “My Account” page and click “Manage Subscription,” which will take you to the Stripe customer portal. There you can cancel your subscription. After you cancel, your profile will remain fully active until the end of your current billing period. Your profile will not be downgraded or removed during this time.
After your billing period ends, you can then choose to cancel your profile entirely (see “How do I cancel my profile?” in Section 4 below), or reactivate it with a new payment. Your data is always preserved regardless of which option you choose.
For more details on the distinction between these two actions, please see “What is the difference between unsubscribing and cancelling my profile?” in Section 4 below.
What payment methods are accepted? We securely process payments through Stripe, which accepts all major credit and debit cards. For paid tiers, payment is required after you have successfully verified your email and phone number.
3. Editing & Managing Your Profile
How do I edit my profile information? Log in to your account and go to your “My Account” page. Click the “Edit Profile” button next to the profile you wish to update. You will be taken to a secure form pre-filled with your current information where you can make changes. Please note that if your profile has been cancelled, you must first reactivate it before you can edit it.
Why can’t I change my name, email, or phone number on the edit profile page? Certain fields, such as your core identity and contact information, are locked to maintain the integrity and security of verified profiles. If you need to change these details, please contact our support team.
How do I upload, change, or reorder images on my profile? In the “Edit Profile” section, you can upload new images using the drag-and-drop interface within each specific section (e.g., Overview, Experience, Achievements). The number of images you can upload per section depends on your subscription tier. The system automatically resizes and optimizes images for the best display quality.
What is the AI Assistant and who can use it? The AI Assistant is a powerful tool designed to help you write professional and engaging content for your profile, such as your summary or service descriptions. It provides intelligent suggestions to improve your text. The AI Assistant features are available for all users across all subscription tiers, including the Free tier.
What is the difference between deactivating and cancelling my profile? These are two distinct actions with different outcomes:
Deactivating your profile temporarily hides it from public view while keeping everything intact. Your subscription continues, your profile slot remains occupied, and you can reactivate it at any time with a single click from your “My Account” page. This is useful if you want to take a temporary break from the platform without losing your spot.
Cancelling your profile permanently removes it from public view. Your profile data is preserved as a record, and you can reactivate the cancelled profile from your “My Account” page at any time. For paid profiles, you must first cancel your Stripe subscription and wait for the billing period to end before you can cancel the profile.
4. Profile Cancellation & Reactivation
What is the difference between cancelling my subscription and cancelling my profile? These are two separate actions with different outcomes:
Cancelling your subscription (unsubscribing) stops your recurring payment. You can do this by clicking “Manage Subscription” on your “My Account” page, which takes you to the Stripe customer portal. After you cancel your subscription, your profile remains fully active and publicly visible until the end of your current billing period. Unsubscribing alone does not remove or cancel your profile.
Cancelling your profile is a separate action that removes your profile from public view. For paid profiles, you can only cancel your profile after your subscription has ended (i.e., after the billing period expires). For free profiles, you can cancel at any time directly from your “My Account” page.
How do I cancel my profile? Log in to your “My Account” page and click the “Cancel Profile” option. A confirmation dialog will appear. Once you confirm:
- Your profile will be removed from public view.
- All your profile data will be preserved as a record.
- You will be logged out of your My Account session.
- You can return at any time to reactivate your profile.
For paid profiles (Essential, Professional, or Premium), the “Cancel Profile” option only becomes available after you have cancelled your Stripe subscription and your current billing period has ended.
What happens to my data when I cancel my profile? Your data is never deleted. All your profile information, images, and content are preserved as a record. If you choose to reactivate your profile in the future, all of your previous data will be restored exactly as it was.
Is there a limit to how many times I can cancel a profile? Yes. You can cancel a profile up to 5 times per category (Personal, Business, or Organization). The remaining number of cancellations is displayed on your “My Account” page.
How do I reactivate a cancelled profile? Log in to your “My Account” page, where you will see a “Reactivate Profile” option next to your cancelled profile. The reactivation process depends on your profile tier:
- Free tier profiles: Your profile is restored immediately and becomes publicly visible again with all your previous data intact.
- Paid tier profiles (Essential, Professional, or Premium): You will be redirected to a secure Stripe checkout page to complete payment for your previous tier. Once payment is successful, your profile is fully restored and published with all your previous data.
What does “Pending Payment” status mean? This status appears on your “My Account” page when you have initiated the reactivation of a paid profile but have not yet completed the payment. Your profile data is preserved and ready to be restored. Simply click the “Complete Payment” button to be redirected to the Stripe checkout page. Once payment is successful, your profile will be fully reactivated.
Can I submit a new profile directly through the submission form after cancelling? No. If you have a cancelled profile in a category, you cannot submit a new profile in the same category directly through the submission form. You will see a notification directing you to your “My Account” page, where you can reactivate your existing profile or choose to start a new profile at a different tier through the downgrade option. This ensures that your existing data is properly managed and prevents duplicate profiles.
5. Verification & Trust
How do I verify my profile? Verification is a mandatory step during the profile creation process to ensure authenticity and build trust. The process involves two steps:
- Email Verification: Clicking a secure confirmation link sent to the email address you provided in the submission form.
- Phone Verification: Entering a 6-digit code sent to your mobile phone via SMS.
I didn’t receive the SMS code for phone verification. What should I do? If you do not receive the code within a few minutes, you can use the “Resend Code” option on the verification page. Please note there is a short cooldown period between requests to prevent system abuse.
Is my phone number kept private? Yes, your phone number is used strictly for verification and security purposes. It is not displayed publicly on your profile unless you explicitly check the “Make Phone Public” option during profile creation or editing.
What do the “Email Verified” and “Phone Verified” badges mean? These badges appear on your public profile to indicate to visitors that you have successfully completed the respective verification steps, adding a layer of authenticity to your listing.
6. Discovering Profiles & Search
How do I search for specific people, businesses, or organizations? You can use the Discover page to search the entire platform. Enter keywords related to a profile’s name, profession, or industry into the main search bar.
How can I filter my search results? The Discover page offers several ways to narrow down your results:
Location: Enter a country or city in the location filter field to find profiles in a specific area.
Profile Type: Use the tabs to filter by “All,” “People,” “Businesses,” or “Organizations.”
Subscription Tier: Use the dropdown menu to view profiles belonging to specific tiers (e.g., Premium only).
Why are some profiles ranked higher than others in search results? Search results are primarily sorted by subscription tier to highlight our most committed members. Premium profiles generally appear first, followed by Professional, Essential, and Free profiles. The platform administrators may also configure the default sort order to prioritize specific categories (e.g., Businesses before Personal profiles).
What is the difference between grid view and list view? You can toggle how search results are displayed using the icons next to the search bar. “Grid view” presents profiles as visual cards, ideal for browsing images. “List view” provides a more compact, text-focused layout, allowing you to see more profiles at once.
What information is displayed on a profile card in the search results? Profile cards provide a quick overview, typically including the profile image, name, a subtitle (like profession or industry), location, and badges indicating the profile type and subscription tier.
7. Need More Help?
How can I contact support? If you have any questions, encounter issues, or need further assistance that is not covered in this FAQ, please do not hesitate to reach out to our support team. You can send an email directly to support@wikiplatform.com or use the contact form available on our Contact page.